About
My name is Alejandro Garcia, and I'm known for my unwavering commitment to excellence. Throughout my customer service career, I've consistently exceeded expectations, achieving top performance in digital walkthroughs, value statements, and schedule adherence. My impeccable attendance has earned me recognition as a top-performing agent multiple times.
Over the past 7 years, I've honed my skills across different industries, from technical support to retail banking, including roles at renowned institutions like Capital One. There, I gained invaluable insights into core services, retail operations, and specialized programs like Union Plus.
Nearly half of this time was spent working remotely from home, providing technical support and assistance to users experiencing issues with the app or website. This included guiding users through troubleshooting steps, assisting with password resets and account unlocks, and empowering users to troubleshoot issues independently, reducing the need for support calls.
Additionally, I've contributed to account creation for one of North America's fastest-growing home security and automation companies, seamlessly operating in both English and Spanish. This bilingual proficiency highlights my ability to effectively communicate with diverse clientele and underscores my commitment to delivering exceptional service beyond language barriers.
With over 15 years of experience in the restaurant industry, I've held various roles ranging from kitchen helper to occasionally overseeing store operations, demonstrating adaptability, teamwork, and a relentless drive for exceptional results.
Programmer / Designer & Web Developer
In my academic journey, I earned a Bachelor's degree in Computer Science Engineering back in 2004. However, my thirst for knowledge and passion for technology led me back to university in 2018, where I graduated from Brigham Young University - Idaho with a Bachelor's degree in Applied Technology. This decision marked a significant milestone for me, showcasing my dedication to continuous learning and adapting to emerging technological trends.
Last year, following my graduation, I made the choice to further my education by enrolling in a Master's program in Digital Graphic Design. This experience has further expanded my skills and knowledge in digital design, complementing my background in engineering and applied technology.
I am steadfast in my commitment to ongoing professional development to excel in the workplace. I eagerly anticipate applying what I've learned into practice, whether in programming, web design, or graphic design, and continuing to grow as a professional in this ever-evolving field.
- Phone: 801 400 6592
- City: Santaquin, UT
- Degree: Bachelors
- Email: marindrake@gmail.com
Skills
- Familiarity with GitHub
- Excellent teamwork and collaboration abilities
- Strong problem-solving skills and ability to apply new technologies
- Proficient with Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere Pro, Lightroom)
- Experienced with MEAN web development stack: MongoDB, Express, AngularJS, and Node.js
Resume
Sumary
Alejandro García Marín
- Santaquin, Utah
- (801) 400-6592
- marindrake@gmail.com
Education
Master in Digital Graphic Design
April 2025
UNIR
Certificate in Fundamentals of Design | April 2024
- Visual Culture
- Information Design
- Digital Design Content
- Composition and Typography
Certificate in Graphic Design Tools and Resources | October 2024
- Interaction Design and Animation
- Graphic Production on Digital Media
- Interfaces and Emerging Devices
Certificate in Graphic Design Management and Production | April 2025
- New Creative Technologies
- Research Methods in Digital Graphic Design Process
Bachelor of Science in Applied Technology
2019 - 2023
Magna Cum Laude | GPA: 3.99
Brigham Young University-Idaho
Certificate in Database
July 2023
Brigham Young University-Idaho
- Utilize SQL and Query to communicate with Databases
- Design a transaction entity relationship model
- Work with Stored Programs in a Database
- Configure, administer, and performance tune a database
- Demonstrate ability to work with a database warehouse and star schema
Graphic Design Fundamentals
April 2023
Brigham Young University-Idaho
- Follow a design process that leads to consistent effective results
- Set typography with clear hierarchy that makes content more readable
- Make images that clearly communicate ideas and information to others
- Use industry-standard design software to efficiently complete design work
- Prepare design files that are production-ready
Certificate in Web Backend Development
July 2022
Brigham Young University-Idaho
- Demonstrate skills in HTML, CSS, JavaScript, databases, and server-side development
- Write operational code to pass and obtain data from a server including PHP and JavaScript
- Inject data into the DOM (document object model) for dynamic website applications
- Show skill with database servers (Relational and NoSQL) and tools to design and build basic databases needed for dynamic web applications
- Demonstrate proficiency in SQL code to implement a CRUD (Create, Read, Update and Delete) management tool using a web interface
- Use code to solve problems
Associate of Applied Science in Applied Technology
April 2022
Brigham Young University-Idaho
Certificate in Web Frontend
July 2021
Brigham Young University-Idaho
- Web design, HTML, CSS, and JavaScript
- Develop semantic and valid web pages
- Avoid HTML presentational markup
- Make relevant and usable content
- Develop content for both humans and machines
- Proficient with current web design principle
Certificate in Computer Programming
July 2021
Brigham Young University-Idaho
- Learn and apply new technology and techniques
- Use Python, HTML/CSS, Java, and JavaScript
- Convert software requirement into code
- Understand principles of programming and design
- Apply strong design and problem-solving skill
- Strong communication and interpersonal skills
Computer Systems Engineer
1998 - 2004
Instituto Tecnologico de Colima
Professional Experience
Member Experience Agent
February 2025 - Present
Mountain America Credit Union - Remote in UT
- Provide high-quality service and support to credit union members, assisting with inquiries regarding accounts, loans, digital banking, and financial products
- Deliver bilingual support in both English and Spanish, ensuring clear communication and an inclusive experience for a diverse member base
- Identify member needs and recommend appropriate financial solutions to improve their overall experience
- Utilize internal systems to document interactions, resolve issues efficiently, and ensure compliance with organizational policies
Member Advocate
June 2024 - December 2024
Collective Health - Hybrid
- Contributed to Collective Health's mission of transforming the healthcare experience by empowering employees and clients across the United States to understand, navigate, and pay for healthcare services more easily
- Collaborated with well-established and knowledgeable teams to scale operations and support the continued growth of Collective Health
- Became part of a diverse, service-oriented team, driven by passion and empathy to enhance the healthcare experience for our members
Customer Service Representative
January 2017 - May 2024
Foundever - Hybrid
- Delivered exceptional customer service to US credit card holders, handling 80+ calls daily, resulting in recognition as a top-performing agent
- Provided comprehensive customer support, assisting users with inquiries regarding website and mobile app navigation, troubleshooting account issues, including password resets, and resolving general website-related problems
- Ensured a seamless user experience by guiding customers step-by-step through various tasks and online transactions, ensuring satisfaction and meeting their needs
- Facilitated resolution of customer issues by effectively coordinating with relevant departments
- Utilized email templates to efficiently address inquiries related to billing, product information, technical support, and general programming questions
Counter Help/Cook
April 2008 - December 2023
Panda Express - Orem, UT
- Managed multitasking efficiently to ensure timely completion of daily shift duties, including food preparation, cooking, dishwashing, and maintaining cleanliness
- Fostered a collaborative team environment to enhance service quality and improve the overall dining experience for guests
- Provided exceptional customer service by welcoming guests, serving food, offering samples, and maintaining cleanliness and organization in the dining area, while accurately and efficiently operating the cash register to process payments securely
Internship
April 2023 - July 2023
Capital Grant Solutions - Remote in UT
- Applied expertise in graphic design principles, typography, and proficiency in Adobe Illustrator and Photoshop to develop impactful content and strategic campaigns aimed at business expansion, while combining creativity with technical proficiency in graphic design software to drive increased market presence
Teaching Assistant
April 2022 - December 2022
Brigham Young University-Idaho - Remote in UT
- Consistently collaborated closely with instructors to support course objectives, ensuring prompt and timely completion of assigned tasks
Account Creation
July 2018 - August 2018
NorthStar Home - Orem, UT
- Managed account creation for English and Spanish-speaking clients, ensuring effective communication and high-quality service. Demonstrated bilingual communication skills, facilitating clear understanding of client needs and requirements
- Contributed to company growth and success by consistently delivering exceptional service and seeking opportunities for process improvement
Technical Support Specialist
November 2016 - January 2017
The Results Companies - Provo, UT
- Provided technical assistance to users to ensure the smooth operation of computer systems and software used in tax preparation. This included troubleshooting technical issues, guiding users on software usage, and assisting users with password resets when necessary
Portfolio
- All
- InDesign
- Illustrator
- Photoshop
- Love Calculator
- Temple Inn & Suites
- Wedding Planners
- Salmon River Adventures
- The Blue Weather
- CSS Zen Garden
- Would you go with me? (Adobe Premiere Pro)
Contact
Location:
Santaquin, Utah
Email:
marindrake@gmail.com
Call:
+1 801 400 6592